Responsible Gaming

At Ruby Reels, we are deeply committed to providing a safe and enjoyable gaming environment for all our Aussie players. We believe that gambling should always be a form of entertainment and never a way to make money. It’s important to play within your means and stay in control. To help you do this, we offer a range of tools and resources designed to promote responsible gaming. The team at Ruby Reels Australia is dedicated to player protection and encourages everyone to gamble responsibly.

Our Commitment to Player Safety

Our core mission is to create a secure and fair platform where you can enjoy pokies and casino games with peace of mind. This commitment extends to several key areas:

Preventing Underage Gambling: We have strict measures in place to ensure all players are over the age of 18. Account verification is a mandatory step to prevent minors from accessing our services.
Providing a Secure Environment: Your safety is paramount. We use advanced security protocols to protect your personal information and financial transactions.
Promoting Fair Play: All our games are supplied by reputable providers and operate using verified Random Number Generators (RNGs) to ensure fair and unbiased outcomes.

Tools for Safe Play

We empower you to manage your gaming activity with a suite of easy-to-use responsible gaming tools. You can access and configure these limits at any time from your personal account settings.

Deposit Limits: Control your spending by setting a maximum amount you can deposit into your account over a daily, weekly, or monthly period.
Loss Limits: Set a cap on the net amount you are comfortable losing within a selected timeframe, helping you stick to your budget.
Wager Caps: Manage your overall activity by limiting the total amount of money you can wager during a specific period.
Session Timers: Keep track of time with on-screen reality checks that remind you how long you’ve been playing.
Cooling-Off Period: If you feel you need a short break, you can activate a cooling-off period to temporarily suspend your account for 24 hours up to six weeks.
Self-Exclusion: For those who need a longer break, self-exclusion allows you to block access to your account for a minimum of six months.

Do You Need Support?

Staying aware of your gambling habits is crucial. If you are concerned about your own behaviour or that of someone you know, it may be helpful to ask a few questions:

Are you spending more money or time on gambling than you can afford?
Do you find yourself chasing losses?
Has gambling stopped being fun?
Is your gambling negatively impacting your work, studies, or personal relationships?

If you answered yes to any of these, it might be time to take a step back and seek support.

Getting Help and Assistance

If you ever feel that your gambling is becoming a problem, please don’t hesitate to reach out. Our customer support team is available via Live Chat and email to assist you with setting limits or activating self-exclusion. You can learn more about our company values on the Ruby Reels about us page.

Furthermore, several professional organisations in Australia offer free, confidential advice and support:

Gambling Help Online: Visit gamblinghelponline.org.au or call 1800 858 858.
Lifeline Australia: Call 13 11 14 for 24/7 crisis support.
Gamblers Anonymous Australia: Find local meetings and resources at gaustralia.org.au.

Taking control is the first step, and these resources are here to help you on that path.