Terms and Conditions

Welcome to Ruby Reels. This document outlines the terms and conditions that govern your use of our platform. By creating an account and using the services offered on the Ruby Reels AU website, you agree to be bound by these rules, our Privacy Policy, and any specific promotion or game rules. It is important that you read and understand this agreement fully. These terms and conditions constitute a legally binding agreement between you, the player, and us. We aim to provide a fair and secure gaming environment for all our Australian players, and these guidelines are in place to ensure that standard is maintained.

General Terms of Use

These terms and conditions apply to all services, games, and activities offered by Ruby Reels. To be eligible to play, you must be at least 18 years of age and reside in a jurisdiction where online gambling is legal. It is your responsibility to ensure you comply with your local laws. We reserve the right to amend these terms at any time. Any significant changes will be communicated to you, but we recommend you review this page periodically to stay informed. Your continued use of the platform after any changes indicates your acceptance of the new terms.

Player Account Registration

To access our real-money games, you must register for a player account. During registration, you will need to provide accurate and up-to-date information, including your email address. Each player is permitted to hold only one account. Operating multiple accounts may result in the closure of all associated accounts and the forfeiture of any winnings. You are responsible for maintaining the confidentiality of your login details. Any activity conducted through your account will be considered valid. Before your first withdrawal, you will be required to complete a Know Your Customer (KYC) verification process, which typically involves submitting a valid photo ID and proof of address.

Deposits and Withdrawals

All financial transactions are conducted through secure methods. The minimum deposit amount is $20 AUD. When it comes to cashing out, the minimum withdrawal is also $20 AUD. Standard withdrawal limits are set at $3,000 AUD per week and $15,000 AUD per month, although these limits may be adjusted for VIP players. Please note that withdrawals are processed from Monday to Friday. We require that all deposited funds are wagered at least three times before a withdrawal request is made, otherwise, a fee may be applied. This is a standard anti-money laundering measure.

Bonus and Promotion Rules

Ruby Reels offers various bonuses and promotions to enhance your gaming experience. All promotional offers are subject to specific terms, which will be provided alongside the offer. Unless stated otherwise, a general wagering requirement of 40x applies to bonus funds and any winnings from free spins. While a bonus is active, the maximum bet permitted is $5 AUD. Bonuses typically have a validity period of 7 days from activation. It is important to note that not all games contribute equally to wagering requirements- for example, live casino games contribute 0%, while most pokies contribute 100%.

Prohibited Activities

We maintain a zero-tolerance policy towards fraudulent activity, cheating, and any form of collusion. The use of automated software or bots is strictly forbidden. Players found to be engaging in such activities will have their accounts terminated immediately, and any balances will be voided. This includes exploiting any bugs or errors in the software for personal gain. Our goal is to ensure a level playing field for everyone. All gameplay is monitored to detect and prevent any unfair practices.

Responsible Gambling

We are committed to promoting responsible gaming as a policy of customer care and social responsibility. We provide a range of tools to help you manage your gambling habits, including options to set personal limits on your deposits, wagers, and losses. You can also set session timers or take a break using our cooling-off and self-exclusion features. If at any point you feel your gambling is becoming a problem, we encourage you to use these tools. For any questions regarding these rules, please Ruby Reels contact us for assistance.